000 00288nam a2200121Ia 4500
008 221102s9999 xx 000 0 und d
082 _a658.812
100 _aShainesh, G
245 0 _aCustomer Relationship Management
260 _bMacmillan
_aDelhi
_c2006
300 _a198 p.
942 _cBK
999 _c9221
_d9221