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| 008 | 221102s9999 xx 000 0 und d | ||
| 020 | _a97807494424415 | ||
| 082 | _a658.812 NEW-W | ||
| 100 | _aNewell, Frederick | ||
| 245 | 0 | _aWhy CRM doesn't work: How to win by letting customers manage the relationship | |
| 260 |
_bKogan Page _aNew Delhi _c2008 |
||
| 300 | _a263 p. | ||
| 650 | _aCustomer Relationship; Marketing | ||
| 942 | _cBK | ||
| 999 |
_c9491 _d9491 |
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