000 00479nam a2200169Ia 4500
008 221102s9999 xx 000 0 und d
020 _a9789339204471
082 _a658.809 FIT-S
100 _aFitzsimmons, James A.
245 0 _aService Management: Operation, Strategy, information technology
250 _a7th ed.
260 _bMcGraw Hill
_aNew Delhi
_c2014
300 _a541 p.
650 _aService industries-Management
700 _aFitzsimmons, Mona J.
942 _cBK
999 _c9610
_d9610