000			00568nam a2200169Ia 4500
008			221102s9999 xx 000 0 und d
020			_a9789353160777
082			_a658.809 ZEI
100			_aZeithaml, Valarie A.
245		0	_aService Marketing: Integrating customer focus across the firm
250			_a7th ed.
260			_bMcGraw Hill _aChennai _c2018
300			_a582 p.
650			_aServices Industries-Marketing-India; Services Industries-Management; Customer Services-Marketing
700			_aBitner, Mary Jo; Gremler, Dwayne D.; Pandit, Ajay
942			_cBK
999			_c9801 _d9801