Johnston, Robert
Service operations management: Improving service delivery - 4th ed. - Noida Pearson education 2018 - 462 p.
9789386873309
Customer Services-Management; Operation Management
658.812 JOH-S
Service operations management: Improving service delivery - 4th ed. - Noida Pearson education 2018 - 462 p.
9789386873309
Customer Services-Management; Operation Management
658.812 JOH-S