Service operations management: Improving service delivery (Record no. 10267)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00551nam a2200193Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230204160921.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221102s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789386873309 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 JOH-S |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 245 #0 - TITLE STATEMENT | |
| Title | Service operations management: Improving service delivery |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Pearson education |
| Place of publication, distribution, etc. | Noida |
| Date of publication, distribution, etc. | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 462 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Services-Management; Operation Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark, Graham; Shulver, Michael |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Permanent Location | Current Location | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type | Total Checkouts | Total Renewals | Date checked out |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Production & Operations | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 21.3 | 07/03/2019 | 433.00 | 658.812 JOH-S | 20017 | 11/03/2022 | 5 | 11/03/2022 | Books | ||||||||
| Production & Operations | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 21.3 | 07/03/2019 | 433.00 | 658.812 JOH-S | 20018 | 01/29/2024 | 5 | 11/03/2022 | Books | 3 | 1 | 01/18/2024 | |||||
| Production & Operations | FIIB's Knowledge Centre | FIIB's Knowledge Centre | Semester textbooks on display | 07/03/2019 | 433.00 | 658.812 JOH-S | 20019 | 04/10/2023 | 5 | 11/03/2022 | Books | 1 | 01/09/2023 | ||||||
| Production & Operations | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 21.3 | 07/03/2019 | 433.00 | 658.812 JOH-S | 20020 | 11/03/2022 | 5 | 11/03/2022 | Books | ||||||||
| FIIB's Knowledge Centre | FIIB's Knowledge Centre | 07/03/2019 | 433.00 | 658.812 JOH-S | 20021 | 11/03/2022 | 5 | 11/03/2022 | Books |