Lashley, Conrad
Empowerment: HR strategies for services excellence - Oxford Butterworth-Heinemann 2001 - xv,293 p.
9780750652445
Customer services--Management; Service industries--Management
658.3 LAS-E
Empowerment: HR strategies for services excellence - Oxford Butterworth-Heinemann 2001 - xv,293 p.
9780750652445
Customer services--Management; Service industries--Management
658.3 LAS-E