Empowerment: HR strategies for services excellence

By: Lashley, ConradMaterial type: TextTextPublication details: Oxford Butterworth-Heinemann 2001Description: xv,293 pISBN: 9780750652445Subject(s): Customer services--Management; Service industries--ManagementDDC classification: 658.3 LAS-E
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12.1 		HR & OB 658.3 LAS-E (Browse shelf (Opens below)) 1 Available 9859

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