Service operations management: (Record no. 11484)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00670nam a22002417a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240125114312.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240125b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789356067400 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 JOH-S |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 245 #0 - TITLE STATEMENT | |
| Title | Service operations management: |
| Remainder of title | Improving service delivery/ |
| Statement of responsibility, etc. | Robert Johnston. et. al. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 5th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Pearson education |
| Place of publication, distribution, etc. | Noida |
| Date of publication, distribution, etc. | 2023 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 609p. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer Services-Management; |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Operation Management |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Clark, Graham; |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Slack, Nigel |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Shulver, Michael |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | 0 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Permanent Location | Current Location | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Price effective from | Koha item type | Source of acquisition | bill no. | bill date |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Production & Operations | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 02/04/2023 | 3 | 2 | 658.812 JOH-S | G798 | 12/05/2024 | 11/14/2024 | 02/04/2023 | Books | ||||||||
| Finance | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 01/25/2024 | 1 | 1 | 658.812 JOH-S | 21053 | 04/05/2024 | 02/14/2024 | 01/25/2024 | Books | All India BOOK House | NA/IN/170 | 22.1.2023 | |||||
| Finance | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 01/25/2024 | 1 | 1 | 658.812 JOH-S | 21054 | 04/05/2024 | 02/09/2024 | 01/25/2024 | Books | All India BOOK House | NA/IN/170 | 22.1.2023 | |||||
| Finance | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 01/25/2024 | 1 | 2 | 658.812 JOH-S | 21055 | 04/05/2024 | 02/01/2024 | 01/25/2024 | Books | All India BOOK House | NA/IN/170 | 22.1.2023 | |||||
| Finance | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 01/25/2024 | 658.812 JOH-S | 21056 | 01/25/2024 | 01/25/2024 | Books | All India BOOK House | NA/IN/170 | 22.1.2023 | ||||||||
| Finance | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 01/25/2024 | 658.812 JOH-S | 21057 | 01/25/2024 | 01/25/2024 | Books | All India BOOK House | NA/IN/170 | 22.1.2023 |