Measuring and managing customer satisfaction: Going for the gold (Record no. 4119)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00443nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221102s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780873893640 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 KES-M |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kessler, Sheila |
| 245 #0 - TITLE STATEMENT | |
| Title | Measuring and managing customer satisfaction: Going for the gold |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | ASQC Quality Press |
| Place of publication, distribution, etc. | Wisconsin |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 228 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction-Evaluation; Consumer relations |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Marketing | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 30.7 | 11/07/2005 | 658.812 KES-M | 10569 | 11/03/2022 | 1 | 11/03/2022 | Books |