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Crafting Customer Value: the art and science

By: Duchessi, PeterMaterial type: Text

TextPublication details: Indiana Purdue University Press 2002Description: 193 pISBN: 9781557533708Subject(s): CRM; Crafting Art; ScienceDDC classification: 658.812 DUL-C

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	FIIB's Knowledge Centre 30.6	Marketing	658.812 DUL-C (Browse shelf (Opens below))	1	Available		11678

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Previous	658.812 CHA-W What the customer wants you to know	658.812 CUS Customer relationship management: Modern trends and perspectives	658.812 CUS Customer relationship management: Modern trends and perspectives	658.812 DUL-C Crafting Customer Value: the art and science	658.812 DYC-C CRM handbook: A business guide to customer relationship management	658.812 DYC-C CRM handbook: A business guide to customer relationship management	658.812 FOR-E Exceptional customer service: Going beyond your good service to exceed the customer's expectation	Next

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