Ultimate question: driving good profits and true growth

By: Reichheld, FredMaterial type: TextTextPublication details: USA Harvard Business School Press 2006Description: 210 pISBN: 9781591397830Subject(s): Question; Consumer satisfactionDDC classification: 658.1554 REI-U
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Finance 658.1554 REI-U (Browse shelf (Opens below)) 1 Available 12351

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