Service Marketing: Integrated Customer focus across the firm

By: Zeithamal, Valarie AContributor(s): Bitner, Mary Jo; Gremler, Dwayne; Pandit, AjayMaterial type: TextTextPublication details: Delhi Tata Mc-Graw Hill 2013Edition: 6th edDescription: 711 pISBN: 9781259026812Subject(s): Service industries-Marketing; Service industries-ManagementDDC classification: 658.809 ZEI-S
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Item type Current library Collection Call number Copy number Status Date due Barcode
Books Books FIIB's Knowledge Centre
29.3
Marketing 658.809 ZEI-S (Browse shelf (Opens below)) 8 Available 17541
Books Books FIIB's Knowledge Centre
29.3
Marketing 658.809 ZEI-S (Browse shelf (Opens below)) 8 Available 17544
Books Books FIIB's Knowledge Centre
29.3
Marketing 658.809 ZEI-S (Browse shelf (Opens below)) 8 Available 17316
Books Books FIIB's Knowledge Centre
29.3
Marketing 658.809 ZEI-S (Browse shelf (Opens below)) 8 Available 17317
Books Books FIIB's Knowledge Centre
29.3
Marketing 658.809 ZEI-S (Browse shelf (Opens below)) 8 Available 17379
Books Books FIIB's Knowledge Centre
29.3
Marketing 658.809 ZEI-S (Browse shelf (Opens below)) 8 Available 17378
Books Books FIIB's Knowledge Centre
29.3
Marketing 658.809 ZEI-S (Browse shelf (Opens below)) 8 Available 17315

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