Service Management: Operation, Strategy, information technology

By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: TextTextPublication details: New Delhi McGraw Hill 2014Edition: 7th edDescription: 541 pISBN: 9789339204471Subject(s): Service industries-ManagementDDC classification: 658.809 FIT-S
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