Successful service operation management (Record no. 10210)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00537nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221102s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 97881315177734 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.809 MAT-S |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Metters, Richard |
| 245 #0 - TITLE STATEMENT | |
| Title | Successful service operation management |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Cengage Learning |
| Place of publication, distribution, etc. | New Delhi |
| Date of publication, distribution, etc. | 2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 406 p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services-Management; Customer services-Management-Case studies |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Metters, Kathryn King; Pullman, Madeleine.; Walton, Steve |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Production & Operations | FIIB's Knowledge Centre | FIIB's Knowledge Centre | 21.3 | 03/01/2019 | 419.30 | 1 | 658.809 MAT-S | 19874 | 06/25/2024 | 05/17/2024 | 1 | 11/03/2022 | Books |