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Empowerment: HR strategies for services excellence

By: Lashley, ConradMaterial type: Text

TextPublication details: Oxford Butterworth-Heinemann 2001Description: xv,293 pISBN: 9780750652445Subject(s): Customer services--Management; Service industries--ManagementDDC classification: 658.3 LAS-E

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	FIIB's Knowledge Centre 12.1	HR & OB	658.3 LAS-E (Browse shelf (Opens below))	1	Available		9859

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Previous	658.3 JAM-M Managing people in organizations: applying modern management theory to the financial services	658.3 KAP-P Professional management: theory process practice	658.3 KRI-H Human resource development: a research's perspective	658.3 LAS-E Empowerment: HR strategies for services excellence	658.3 LEA Leading, managing and developing people	658.3 MAN-H Human resource planning: the indian dynamic	658.3 MAY-H Human value of the enterprise: valuing people as assets monitoring, measuring, managing	Next

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