Your search returned 6 results.

1.
Empowerment: HR strategies for services excellence

by Lashley, Conrad.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Oxford Butterworth-Heinemann 2001Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3 LAS-E (1).

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2.
Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff

by Carlaw, Malcolm | Carlaw, Peggy; Deming, Vasudha K.; Friedmann, Kurt.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Tata McGraw-Hill Publishing 2004Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 CAR-M (2).

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3.
Call centre training handbook: a complete guide to learning & development in contact centres

by Wilson, John P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Kogan Page 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3124 WIL-C (1).

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4.
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Successful service operation management

by Metters, Richard | Metters, Kathryn King; Pullman, Madeleine.; Walton, Steve.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning 2017Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 MAT-S (1).

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5.
Service operations management: Improving service delivery

by Johnston, Robert | Clark, Graham; Shulver, Michael.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson education 2018Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 JOH-S (5).

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6.
Service operations management: Improving service delivery/ Robert Johnston. et. al.

by Johnston, Robert | Clark, Graham | Slack, Nigel | Shulver, Michael.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson education 2023Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 JOH-S (6).

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