Your search returned 10 results.

1.
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Management of services

by Joseph, T.M.

Edition: 1st edMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi HPH 2002Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 JOS-M (1).

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2.
Empowerment: HR strategies for services excellence

by Lashley, Conrad.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Oxford Butterworth-Heinemann 2001Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3 LAS-E (1).

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3.
Managing and motivating contact center employees: Tools and techniques for inspiring outstanding performance from your frontline staff

by Carlaw, Malcolm | Carlaw, Peggy; Deming, Vasudha K.; Friedmann, Kurt.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Tata McGraw-Hill Publishing 2004Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 CAR-M (2).

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4.
Readings in services management

by Jauhari, Vinnie | Venkatesh, Umashankar.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Gurgaon IIMT 2005Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 JAU-R (1).

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5.
Key account management in financial services: tools and techniques for building strong relationship with major clients

by Cheverton, Peter et al | Hughes, Tim; Foss, Bryan; Stone, Merlin.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: London Kogan Page 2005Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.15 CHE-K (1).

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6.
Management of banking and financial services

by Suresh, Padmalatha | Paul, Justin.

Edition: 2 ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Pearson Education 2012Availability: Items available for loan: FIIB's Knowledge CentreCall number: 332.1 SUR-M (5). Withdrawn (1).

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7.
Call centre training handbook: a complete guide to learning & development in contact centres

by Wilson, John P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Kogan Page 2009Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3124 WIL-C (1).

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8.
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Successful service operation management

by Metters, Richard | Metters, Kathryn King; Pullman, Madeleine.; Walton, Steve.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Cengage Learning 2017Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 MAT-S (1).

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9.
Service operations management: Improving service delivery

by Johnston, Robert | Clark, Graham; Shulver, Michael.

Edition: 4th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson education 2018Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 JOH-S (5).

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10.
Service operations management: Improving service delivery/ Robert Johnston. et. al.

by Johnston, Robert | Clark, Graham | Slack, Nigel | Shulver, Michael.

Edition: 5th ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Noida Pearson education 2023Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 JOH-S (6).

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