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1.
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Service marketing by Zeithaml, Valarie A | Bitner, Mary Jo. Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi TMH 1998Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (1).
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2.
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Service marketing: integrating customer focus across the firm by Zeithaml, Valarie A | Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay. Edition: 5 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Tata Mc-Graw Hill 2012Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (8).
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3.
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Service Marketing: Integrated Customer focus across the firm by Zeithamal, Valarie A | Bitner, Mary Jo; Gremler, Dwayne; Pandit, Ajay. Edition: 6th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Tata Mc-Graw Hill 2013Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (7).
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4.
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Service Marketing: Integrating customer focus across the firm by Zeithaml, Valarie A | Bitner, Mary Jo; Gremler, Dwayne D.; Pandit, Ajay. Edition: 7th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Chennai McGraw Hill 2018Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI (4). Checked out (2).
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5.
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Service Marketing: Integrated Customer focus across the firm by Zeithamal, Valarie A | Bitner, Mary Jo; Gremler, Dwayne; Pandit, Ajay. Edition: 6th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Tata Mc-Graw Hill 2013Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (1).
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6.
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Service marketing: integrating customer focus across the firm by Zeithaml, Valarie A | Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay. Edition: 6th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Tata Mc-Graw Hill 2013Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (1).
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7.
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8.
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Services Marketing: Integrating Customer Focus across the firm by Zeithaml, Valarie A | Bitner, Mary Jo. Edition: 3rd ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Tata McGraw-Hill Publishing Company Limited 2005Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (4).
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9.
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10.
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Services Marketing: Integrated customer focus across the firm. by Zeithaml, Valarie A | Gremler, Dwayne D | Bitner, Mary Jo | Pandit, Ajay. Edition: 4th ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Tata McGraw Hill Education Pvt. Ltd. 2010Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.809 ZEI-S (5).
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