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1.
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How to appreciate your customers by Elvy, B. H. Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: London Macmillan 1997Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 ELV-H (1).
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2.
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Simple ways to manage your service customers by Batra, Promod. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Think Inc 1997Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 BAT-S (1).
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3.
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Great customer service by Karr, Ron | Blohonick, Don. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi PHI 1998Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 KAR-G (2).
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4.
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Creating customer-driven quality by Singh, Akhilesh N. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Excell Pub 2000Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SIN-C (1).
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5.
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Business Communication and customer relations by IIB. Edition: 1st edMaterial type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Macmillan Pub 2003Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.45 IIB-B (1).
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6.
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7.
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The Future of competition: Co-Creating unique value with customers by Prahalad, C. K | Ramaswamy, Venkat. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Boston, Massachusetts Harvard Business School Press 2004Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.4 PRA-F (1).
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9.
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Empowerment: HR strategies for services excellence by Lashley, Conrad. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Oxford Butterworth-Heinemann 2001Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.3 LAS-E (1).
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11.
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12.
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Customer relationship management by Anderson, Kristin | Kerr, Carol. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi TMH 2002Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 AND-C (1).
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14.
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15.
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Customer service delivery: research and practices by Fogli, Lawrence | Fogli, Lawrence. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: San Francisco Jossey-Bass 2006Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 CUS (1).
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16.
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Creating customer delight: the how and why of CRM by Seth, Rakesh | Seth, Kirti. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Delhi Response Books 2005Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SET-C (1).
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17.
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Jalebi management: All stakeholders can enjoy a bite by Sengupta, Shombit. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: New Delhi Response Books 2007Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 SEN-J (1).
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18.
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Raving Fans!: a revolutionary Approach to Customer Service by Blanchard, Ken | Bowles, Shelden. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: London HarperCollins 1998Availability: Items available for loan: FIIB's Knowledge CentreCall number: 658.812 BLA-R (2).
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19.
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Insurance customer service by Kumar, K B S. Material type: Text; Format:
print
; Literary form:
Not fiction
Publication details: Hyderabad Icfai University Press 2006Availability: Items available for loan: FIIB's Knowledge CentreCall number: 368.2 KUM (1).
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20.
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